Privacy Policy

Effective Date: October 9, 2025

At Cogniful, your privacy is our priority. We are committed to protecting the confidentiality, integrity, and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our online services, or engage with our organization.

 

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information

Information that identifies you personally, such as:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

B. Health Information (Protected Health Information – PHI)

When you request or receive healthcare-related services, we may collect health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This may include:

• Medical history or symptoms

• Diagnosis and treatment information

• Appointment records

• Insurance details

C. Automatically Collected Information

When you visit our website, we may collect non-identifiable information automatically through cookies, analytics tools, and server logs, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the website

 

2. How We Use Your Information

Cogniful may use your information to:

• Provide healthcare, mental health, or wellness services.

• Respond to inquiries and requests for information.

• Schedule and manage appointments.

• Improve our website’s usability and service quality.

• Comply with applicable legal, regulatory, and professional obligations.

• Send updates, newsletters, or educational materials (only with your consent).

 

3. How We Protect Your Information

Cogniful takes privacy and data protection seriously. We maintain administrative, technical, and physical safeguards to protect your personal and health information against loss, misuse, unauthorized access, or disclosure.

All staff and contractors are trained in HIPAA compliance and patient confidentiality. Sensitive data is transmitted using secure, encrypted connections, and stored on secure servers.

 

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to others.

We may share information only in the following cases:

• With your consent: When you authorize us to share your information with another healthcare provider or third party.

• For treatment, payment, or healthcare operations: To coordinate care or process billing and administrative tasks.

• As required by law: To comply with court orders, subpoenas, or regulatory reporting obligations.

• To prevent harm: When disclosure is necessary to prevent serious harm to you or others, consistent with legal and ethical requirements.

 

5. Your Rights

 

You have the following rights concerning your personal and health information:

• Access: You may request copies of your records.

• Amend: You may request corrections to inaccurate or incomplete information.

• Restrict: You may request limits on how your information is used or shared.

• Confidential Communications: You may request that we communicate with you through specific methods (e.g., by mail or phone).

• Accounting of Disclosures: You may request a list of disclosures we have made of your health information.

To exercise any of these rights, please contact our Privacy Officer (listed below).

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience.

You may adjust your browser settings to refuse cookies; however, this may affect certain site features.

 

7. Third-Party Links

Our website may include links to third-party websites or services. Cogniful is not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.

 

8. Children’s Privacy

Cogniful does not knowingly collect personal information from children under 13 without parental consent. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the revised “Effective Date.”

 

10. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or your rights under HIPAA, please contact:

Cogniful Privacy Officer

📍 435 Buckland Rd.

South Windsor, CT 06074

📧 Email: mental.health.hub21@gmail.com

📞 Phone: 860-288-2177

 

You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), without fear of retaliation.